Q : How do i know my purchase is eligible for a refund or exchange?

If the product is obviously damanged upon collection at the time of delivery or if the product ordered is different from the item delivered, you can return the product to us and we will further inspect the returned product. If one or more criterias have been hit, then you shall be eligible for a refund or exchange a new product if it is in our stock. 



Q : How long will it take for the refund process to be completed?

The refund process usually takes around 30 days to be completed from the approved return date. 



Q : If i bought the product on a discount, will i get the full price as refund or the discounted amount?

The refund amount will be according to the amount that you had paid when ordering the product. For example, if you had purchased the product on discount, the refund amount will be the discounted amount and not the usual price.